> For the complete documentation index, see [llms.txt](https://smart-tools.gitbook.io/smart-tools-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://smart-tools.gitbook.io/smart-tools-docs/assistance-and-support/support.md).

# Support

Need Help? Here's How to Reach Us

## **Email Support**

For account issues, bugs, or feature requests:\
<usesmarttools@gmail.com> (24-48 hour response time)

***

## **Live Community Support**

Join our active communities for real-time help:

* **Official Telegram**:&#x20;
* **Discord**:&#x20;

***

## **Status Updates & Announcements**

* **Twitter/X**:&#x20;
* **Blog**:&#x20;

***

## &#x20;**Self-Help Resources**

* **Knowledge Base**:&#x20;
* **Video Tutorials**:

***

## **Response Times**

| Channel  | Typical Response | Best For               |
| -------- | ---------------- | ---------------------- |
| Email    | <48 hours        | Account/billing issues |
| Telegram | <2 hours         | Urgent troubleshooting |
| Discord  | <1 hour          | Technical discussions  |

{% hint style="warning" %}

### **Emergency Protocol**

If you suspect:\
➔ Unauthorized access\
➔ Failed high-value transactions\
➔ Phishing attempts

#### **Immediately**:

1. Disconnect your wallet
2. Email <usesmarttools@gmail.com> with "\[URGENT]" in subject
3. Freeze assets via your wallet provider if needed
   {% endhint %}

***

**Our team is committed to your success!**\
*Average first response time: 6 hours across all channels.*

> *(Pro Tip: Check our docs before contacting support—80% of questions are answered there!)*


---

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